Customer ServiceMay 14, 2021
You know how you feel when you have a bad customer service experience. You can't wait to tell everyone you know. If that happens at McDonalds or Walmart it most likely won't affect their profit margin. They have so many customers they will not miss you. But then again you'll probably go back because of the convenience. But the situation is not the same for your business. One bad customer service experience could seriously affect your livelihood. Before social media, someone could tell a few people about the poor experience they had with your company. Nowadays in a few moments, with a few clicks they can tell the whole world. It is of the utmost importance that you give each customer/client the quality of service that you would want to receive. If necessary, provide training for your employees so that they understand the importance of providing quality customer service. I can help you attract customers, but it is your responsibility to WOW them to want to continue doing business with you.
"It takes months to find a customer. . . seconds to lose one." Vince Lombardi
CategoriesAll Categories 2024 goals 2024 planning achievement action actionable insights active listening adaptability adding value amplify reach arc arc framework attracting clients audience connection audience engagement audienceengagement authentic engagements authentic interactions authenticconnections authenticity authoritybuilding blog posts blogging brand evolution brand identity brand personality brand recognition brand trust budget-friendly strategies building connections building relationships buildingbrand buildingrelationships buildingtrust business goals business growth business identity business planning business strategy business success businessprofitability businesss growth businessstrategy businesssuccess casestudies client attraction client engagement client landing client magnet client pain points clientexperience clienttransformations coach coaching coachingbusiness coachingjourney coachingsuccess cold to sold collaboration color schemes commitment communicatingvalue community building communityengagement compelling content competitiveanalysis connection connections consistency consultant consultantsuccess consulting content content marketing content repurposing content strategy conversions convert core values costeffectivemarketing course creation course landing page credibility cross-promotion customer acquistion differentiate differentiation digital marketing educate educational webinars efficiency email list growth email marketing email newsletters emotional connection emotionalengagement engage engagement engaging content engaging in discussions engaging videos entrepreneurship ethicalbusiness ethicalpromotion expanding reach expert guidance expert positioning expertise expertise showcase facebook groups female coaches female consultants financial planning flexibility forums free webinars free workshops goal adjustment goal planning goal pursuit goal reflection goal review goal setting goalsetting guest posting hashtags high ticket program highendclients ideal clients imagery increase sales industry influencers industry peers industry-specific forums industryinfluencers influencer collaboration influencers instagram interactive discussions iroc iroc marketable business solutions landing clients lead generation lead magnets leadgeneration linkedin groups linkedin profile logos long-term goals market analysis marketing marketing budget meaningful connections milestones mindfulmarketing monetizastion monitoring networking niche communities nichevisibility nurturing relationships nurturingcommunity offering help online communities online course online presence organic growth owned media packagepricing paid marketing passion perceivedvalue periodic reviews personalbrand personalized interactions personalstory personaltransformation planning challenges potential clients premiumcoaching premiumservices pricingconsiderations pricingstrategies private community productivity professional branding professional guidance professionalgrowth progress monitoring progress reviews providing value providingvalue q&a sessions realistic goals referralprograms relatability relationshipbuilding repurpose repurposing content resonant branding resource utilization sales strategy seo sequence setbacks shoestring budget showcasing expertise signature offer small busienss small business smallbusinessmarketing smallbusinesssuccess smart goals socail media social media social media content social media groups social media networking social media reach social proof stakeholder engagement storytelling strategic planning strategic use strategy success stories support supportive environment target audience targetaudience task management team collaboration testimonials the power of personal branding thought leadership tieredpricing trustbuilding twitter typography user-generated content valuable content valuable resources value-packed blog posts valuebasedpricing valuesbasedmarketing video content virtual events virtual networking events visual branding webinar marketing webinars website optimization women entrepreneurs workshops